Frequently Asked Questions

An independent retailer specialising in Hi-Fi and Home Cinema systems and equipment, Toponil is part of SAS Onillon Technologies, a family-run business based in Nueil-les-Aubiers (Deux-Sèvres, France) for over 100 years.

Our close-knit team of enthusiasts is passionate, approachable and always ready to listen. We offer honest advice and draw on our extensive network to help you find your next gem — electronics, speakers, projectors, screens, cables, headphones… covering every project, budget and setup.

Expect great deals backed by outstanding customer service (fast response times, delivery, installation, after-sales support) and a selection of nearly 1,500 products on our e-commerce website.

Toponil also boasts multiple listening rooms and auditoriums where you can test Hi-Fi and Home Cinema equipment at your own pace, in ideal conditions.

Explore our website or visit us in Nueil-les-Aubiers. One number to reach us: +33 5 49 65 60 12

#Expertise #PersonalService #Speed #Trust

We stock a carefully curated selection of brands renowned for their excellence:

Hi-Fi & Audio: Accuphase, Arcam, Atoll Electronique, B&W, Cambridge Audio, Dali, Denon, Elipson, Focal, Fyne Audio, Gato Audio, Marantz, Martin Logan, Monitor Audio, Roksan, Triangle, Wiim, Eversolo, NAD, Quad Audio, Atlantis Lab, Meze Audio, Furutech, Pier Audio, Michi…

Home Cinema: Yamaha, Cabasse, SVS, Velodyne, Focal, Polk, Sony, JVC, Valerion, HiSense, SIM2, REL Acoustics, Norstone, Lumene…

And many more prestigious brands. Visit our Brands page for the full list.

Speakers

• Floorstanding and bookshelf models
• Wireless and connected systems
• In-wall and in-ceiling speakers

Electronics

• Integrated amplifiers, preamps and power amplifiers
• Turntables and CD players
• DACs, streamers and digital sources

Home Cinema

• AV receivers and processors
• Complete surround sound systems
• Projectors and projection screens

Accessories

• Headphones
• Audio and video cables
• Speaker stands and mounts
• Acoustic treatment solutions

Tailored guidance

Our team of experts and enthusiasts is here to help you:

• Define your needs and budget
• Choose the right equipment for your listening room
• Optimise your room's acoustics
• Understand technical specifications

Professional home installation

• System setup and configuration
• Acoustic optimisation of your space
• Discreet cabling and integration
• User training for your new equipment

Contact us for a personalised quote.

📧 Email: contact@toponil-hifi.com

📞 Phone: +33 5 49 65 60 12

💬 Contact form: Available on our website

In 5 simple steps:

1. Browse and select your products — Add items to your basket
2. Review your basket — Check quantities and references
3. Enter your details — Billing and delivery addresses
4. Choose your payment method — Pick the option that suits you
5. Confirm your order — You will promptly receive a summary by email

Accepted payment methods:

• 💳 Credit/debit cards (Visa, Mastercard, American Express)
• 🏦 Bank transfer
• 📅 Instalment payments (subject to order amount) via Alma

Flexible payment options via Alma

• 3 interest-free instalments, or 4 or 10 instalments (fees apply)
• Automatically available at checkout
• Instant approval, no paperwork
• Available on most products priced between €50 and €8,000

Our full Terms & Conditions are available on this page.

Standard delivery

• Carriers specialised in Hi-Fi equipment
• Reinforced packaging
• Delivery within 2 to 7 working days to mainland France

Parcel pick-up point

• Available for selected products
• An affordable, flexible option

European delivery

• Germany, Austria, Belgium, Spain, Italy, Luxembourg, Portugal. Contact us for a quote for other EU countries and worldwide shipping.
• Delivery times and costs vary by destination

Mainland France

• Standard: 2 to 7 working days
• Express: 24 to 48 hours

Europe

• 4 to 10 working days

International

• Varies by destination (please contact us)

Calculated based on:

• The weight and dimensions of your order
• Your chosen delivery method
• Your delivery and billing address

The exact shipping cost is displayed automatically in your basket once you enter your address.

Real-time tracking

• Access from your customer account: My Orders
• Tracking link to follow your parcel (depending on the carrier)
• SMS notifications (depending on the carrier)

3-step process:

1. Contact us
   • By email: contact@toponil-hifi.com
   • By phone: +33 5 49 65 60 12
   • Please include your order number and the product references concerned
2. Wait for our instructions
   • We will confirm acceptance of the return
   • You will receive the return address and procedure
3. Send the product back
   • Pack it carefully and securely
   • Include all accessories and documentation
   • Keep your proof of postage

In case of a defect or damage on arrival:

1. Report it immediately (ideally at the time of delivery)
2. Contact our after-sales team with:
   • Photos of the product and packaging
   • A detailed description of the defect
   • Your order number

Manufacturer warranty

• All new products: full manufacturer warranty
• Stock B (refurbished): 1-year manufacturer warranty
• Matériel Expo: standard 2-year warranty

Coverage

• Manufacturing defects
• Hardware failures
• Technical support

Check the product page or contact us for brand-specific warranty details.

Yes — all year round!

Stay in the loop:

• 🌐 Browse our "Bonnes Affaires" (Great Deals) section
• 📧 Create an account on our website and sign up for our newsletter to receive early access to Flash Sales
• 📱 Follow us on social media (Facebook, YouTube)
• Check out some of our listings on Le Bon Coin

In 3 steps:

1. Add the eligible product to your basket
2. Enter the promo code in your basket, then click OK. If the code is valid, the discount will be applied automatically.
3. Complete your order by entering your details, choosing your delivery method and proceeding to payment.

Several search methods:

Search bar (at the top of the site)

• By product name: "Denon AVRX6800H"
• By brand: "Accuphase", "Yamaha"

Browse by category

• Main menu organised by brand, product type and deals
• Advanced filters (price, brand, category)

Need help? Our team can guide you to the ideal product.

Yes, absolutely!

We can often order specific references from our suppliers.

Get in touch with:

• The exact product reference
• The brand
• Your contact details

Our team will look into your request and come back to you with a tailored offer, including lead time and pricing.